Air travelers may consider a diverted flight the most vexing of experiences. Blame the weather, technical problems, or air traffic control delays: A diverted flight can wreak havoc on your travel schedule. But don’t be worried. Staying prepared and informed can help you ride it out like a pro if you find yourself stuck in it.
What is a Diverted Flight?
A diverted flight is when an airplane is ordered to land at a different airport before reaching its destination. It can be announced with little notice, often with little warning, and passengers are left scrambling for information and alternatives. These can be stressful, but knowing your rights and the steps you can take to resolve the issue can put your mind at ease.
Stay Informed
If your flight has been diverted, follow the situation closely. Airlines frequently provide real-time updates through text, email, or airport announcements. Be sure to have your phone charged and close by to receive notifications. If you’re still in the air, listen closely to any announcements from the flight crew; they’ll provide important information about the diversion.
Know Your Rights
A diverted flight doesn’t just mean hassle; it may also yield you compensation or assistance, depending on the circumstances. In the U.S., the Department of Transportation mandates that airlines provide care for passengers when there are delays or diversions. This might be food, accommodations, or transfers to the new airport. The diversion means you are entitled to compensation if your travel is delayed for a long time under certain conditions. Know the airline’s policy and stand up for your rights.
Contact the Airline
Once you’ve reoriented yourself, reach out to the airline. You may contact airline staff at the new airport or by telephone to be re-booked, issued meal vouchers, or even provided overnight accommodation. You want to sound calm and polite because if you’re nice, they’re more likely to help you.
Explore Alternative Routes
If you’re waiting a long time due to a diverted flight, seek alternative transportation. Check apps or websites to see if other flights are still departing the new airport or nearby airports. Sometimes, your airline will change you to a different flight for free. Avoiding other routes may pay dividends (if your travel time is short enough and you arrive much quicker than you would have otherwise).
Plan for the Unexpected
The smartest thing a traveler can do is prepare for the unexpected. If you’re flying long distances or at busy travel times, have an alternative plan for where to stay and transport. You can download necessary apps, such as those that track your flights, map the airport, and provide accommodation options. Having a plan B in place will make a diverted flight much less disruptive.
Conclusion
Few things can derail your trip, like a diverted flight, but it doesn’t have to ruin it. By arming yourself with some information or a plan of action, staying alert, and remaining calm, you can minimize as much friction as possible whenever a diversion does come your way. Wise travelers understand that flexibility and preparation are key to reacting to the unexpected, like a flight to an alternate destination. Following these suggestions may turn your travel misery into an exciting journey.
